Answers to Frequently Asked Questions in Pin Up
1. Account registration
How to create a personal account in the online casino Pin Up?
Open the tab "Registration" in the upper right corner of the main page. Then fill in the registration form with the correct personal information.
I didn't receive an account opening confirmation letter, what do I do?
It might go in your spam folder in your mailbox, check there. Also, make sure your email address is receiving and sending texts to other recipients correctly. You can re-enter your email address on your registration form. If none of the above works, contact tech support.
What currency is accepted at Pin-Up online casino?
Customers can register a game account in USD, EUR.
Can I have more than one account on the site?
No, one customer is allowed to have only one profile. If we found out that the user has another personal account, we will consider it as duplicated and block it. The administration may authorize the re-registration of the account in exceptional cases.
I am not 21 years old, can I become a client of Pin Up casino gaming club?
No. Registration on our gambling site is available only to persons who have reached the age of 21. Among other things, they must be legally capable, not have any legal restrictions on gambling activities, not be drunk or under the influence of drugs.
2. Account information
What to do to restore the password from my personal account?
You need to open the icon in the form of question mark which is situated in the form where you have to enter your password. Then enter your e-mail address, to which your game account is linked. You should receive an email with instructions on how to recover your password.
If the account is registered by phone number, enter it and a new password will come to you in the form of sms.
They still haven't sent you a link to restore the password from your account, what should I do?
Make sure the letter didn't get into your spam folder, and that your email address and phone number were entered correctly during registration. Didn't manage to restore the access to your personal cabinet on your own? Write to technical support of the casino Pin Up.
What to do if I forgot the e-mail address for which I registered my account?
Do not create a new personal account, but immediately ask for help from the technical support staff.
Do I have to inform the administration of Pin Up Casino, if I changed my email?
Yes, of course. To begin with, let us clarify that changing the e-mail address, which is tied to your account at our gambling club is not recommended at all, because its change is usually considered to be a change of personal account owner. Therefore, first of all, restore control over your mailbox, or report changes to the support service.
What should I do if I provided incorrect information during registration?
We strongly ask our customers to always check the data they enter in the registration form. If a player has provided false information, we have the right to block the account and confiscate all its contents. If the mistake was made accidentally, send the corresponding request to technical support.
3. Deposits and payouts
How do I deposit money to my game balance?
You can use any available method allowed in your country to deposit money into your casino account. Open your personal cabinet, go to the Cashier section and click on the deposit button. Then choose the suitable payment service and make the transaction. Let us remind you that the minimum deposit amount at Pin Up Casino is 1 USD.
Are any privileges available when making a deposit?
To get a deposit bonus, you should enter the combination of the actual promo code. If you want to know more information about this bonus offer, open the section with promotions in the main menu of the club.
Why wasn't the money credited to my game balance?
If you have a scan of the payment receipt, bank statement of the deposit transaction or a check that confirms the transaction, you will be able to complain to the technical support staff about the incoming payment.
Do you withdraw commission from the money deposited in the game account?
We do not charge a percentage of deposits or withdrawals, however a fee may be charged during currency conversion on the payment service used by the player.
Can I make a deposit to my balance not from my credit card or e-wallet?
No, only those payment services and bank cards that are registered in the name of the casino user can be used.
How to make a request for payment of winnings?
Open your personal cabinet and go to the Cashier. Then specify the amount of withdrawal in the menu and make the payment. You can withdraw the earned money only to the payment system, which was used to deposit your account.
Are there any tips on how to withdraw the prizes?
Before you claim any prizes, make sure your profile is verified. Only after our administrators have checked that your information is correct, your request will be processed.
Tell us about the verification procedure
Log in to the casino website and open the Profile tab.
If the status is shown as "Not verified", you need to upload the documents listed on the page (passport, driver's license, passport, etc.). In addition, you also need to take a selfie with the document. If you have any questions or difficulties with confirmation of identity, write to customer support.
How long does the payment goes to a card or an e-wallet?
Those players who withdraw their winnings for the first time may wait for more than two days, because during this time the verification of client data is going on. Users with verified profiles have requests for the payment of prizes are made almost instantly.
Why did the bonus burn out?
It is most likely that you did not use the bonus offer within the specified period.
What information does your credit card statement show?
The financial instrument you used when you made your first deposit at Pin Up Casino and its amount.